This Is America’s Favorite Burger Chain, According to Customers — Eat This Not That

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On the subject of making clients comfortable, greatest burger empires in America aren’t essentially probably the most profitable ones. In reality, in response to buyer suggestions, the award for America’s favourite burger vacation spot goes to a mid-sized chain with fewer than 1,000 nationwide places.

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A brand new set of information collected by tech and advertising firm Service provider Centric confirmed that fast-food model Culver’s scored highest amongst America’s burger chains by way of buyer satisfaction in 2021. 

The corporate analyzed greater than 23 million buyer evaluations from Google, Fb, TripAdvisor, and Yelp as a way to discover manufacturers excelling in classes like meals high quality and taste, employees demeanor, timeliness, worth/worth, and loyalty.

Associated: 9 Burger Chains With the Greatest High quality Meat In America

Culver's
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Wisconsin-based Culver’s wowed the friends who dined at its 882 places, averaging a formidable rating of 4.34 out of 5. To place it in perspective, Sonic Drive-In got here in second with a a lot decrease 3.69 common ranking. It’s clear clients loved their expertise at Culver’s above all of the others.

As for a few of the different burger chains that scored excessive marks, Mooyah (4.43), 5 Guys (4.21), and Fuddruckers (4.19) topped the fast-casual phase. 

Alternatively, Wayback Burgers (3.86), Smashburger (3.77), and Steak ‘n Shake (3.74) have a lot room for enchancment, having scored on the decrease finish of the client satisfaction spectrum. Surprisingly, behemoth Burger King earned the bottom rating within the fast-food realm with an underwhelming 3.34 common ranking—proving, as soon as once more, that dimension doesn’t equal high quality.

Typically, nearly all of fast-food institutions skilled a drop in buyer satisfaction between January 2021 and December 2021, though burger chains particularly fared higher than different restaurant classes, information confirmed.

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